Refund Policy

We are responsible for what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 14 days of delivery to get a refund.

• No returns will be accepted without: A prior e-mail stating the specific problem (Wait until you hear back from us).
• Please contact us for return address if you want to send the items back. The return items must contain the following information: name, address, email, order number, telephone, and detailed description of the problem.
• In case the products arrive with damages, wrong delivery or mismatched products, exchange or refund is 100% guaranteed. However, we would not hold responsibility for damages caused by malice action (by customer herself/himself), and exchange or refund would be rejected.
• Returns will only be accepted when it’s in its original condition and the item(s) matches the item(s) on our Order Records.
• If return is for refund/exchange only and have non-quality cases, besides the shipping fees, we will also deduct 9% of the order total amount as handling fee and give you a partial refund or another product you like (charge or refund balance money for the different items).
• For exchange cases, please send the product back first and provide us a delivery tracking serial number and the link where to track this. We will have a new product dispatched to you as soon as we receive the return package.
• When refund is processing, please be noted that you should send the product back to us, providing a tracking serial number and tracking link. When the product arrives, we’ll issue a refund immediately.